Privacy Policy

Privacy and Cookie Policy

This Privacy & Cookies Policy (“Policy”) dated 18 April 2023 is valid. Please review it before you continue to use our products and services. Waterford Energy Services Inc. is an international company with his headquarter in Halifax (Canada) and business from this hub city to other places in North America, Europe, Asia and Oceania achieving impressive growth in emerging and established markets. For the purpose of applicable data protection laws, the data controller is Waterford Energy Services Inc. (“WESI”) with his headquarter in Halifax (Canada). Members of the WESI company may use and share the information you provide, and other information held about you, for the purposes set out below. This privacy policy governs the collection and use of personal information by WESI. We are committed to protecting and respecting your privacy. This privacy policy explains the types of personal information we collect, how we use that information, who we share it with, how we protect that information, and your legal rights in relation to your information. We are committed to abiding by this privacy policy, as well as the requirements of applicable laws, in the operation of our business. Please read this policy carefully as it explains our views and practices regarding your personal information and how it is handled. By accessing or browsing our websites, attending our events in person or virtually, you confirm that you have read, understood and agree to this privacy policy in its entirety.

Information we may hold about you

This policy covers all personal information collected and used by WESI. In this policy “personal information” means information that (either alone or in combination with other information held by us) enables you to be identified as a person or recognized directly or indirectly. This may include your name, date of birth, gender, postal address, email address, computer IP address, phone number, credit card number, login information and technical information from the devices you use to receive our services, together with information from or about you which is uploaded to any virtual event platform, or generated on it or recorded through it – for example recordings of speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions.

Collection of personal information

We may collect information about you from different sources detailed below.

Information you give us:

When you access and browse our websites (including when you register for an event onsite or virtually or fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, payment processing information, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements, and information about your employment (including your job title, responsibilities, and employer’s details) as well as other personal information.

Information we collect about you:

Regarding each of your visits to our website(s) (including any virtual event platform), we may also use cookies and other technologies to automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.

Information we receive and collect from other sources:

We may receive information about you from other websites operated by the WESI or from the other services that we provide. We also work closely with third parties such as payment processors and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media e.g. your name, job title and industry. We may receive information about you from other websites operated by the WESI or from the other services that we provide. We also work closely with third parties such as payment processors and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media e.g. your name, job title and industry.

Cookies

Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the websites and allows us to improve our websites. For detailed information on the cookies, we use and the purposes for which we use them, please see our cookie policy at https://float-med.com/cookies-policy/

Our use of your personal information

We may use your personal information to:	How do we use personal information for this purpose?	What is the legal basis for us processing your information in this way?
Provide you with goods and services	We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us, and to ensure your requirements are met at events.	Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Ensure that your requirements are met at events	We may use your personal information to better understand your requirements and preferences, so that we can provide you with a tailored experience.	It is in our legitimate interests to look at your requirements so that we can personalize our events for you, to better meet your needs as a customer.
Complete bookings you make through our website	We will need to use your contact information (such as your email address or postal address) to assist you with any bookings you make through our website.	Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Process your payments and protect against fraudulent transactions	We may need to process your personal information to keep your payments safe and secure and protect against fraudulent transactions.	It is in our legitimate interests to process personal information to keep our customers’ payments secure.
Contact you for research purposes or to tell you about our special offers or other goods and services	We will need to use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. Please note that we may also share your personal information with other entities in WESI for this purpose.	We will ask for your consent before processing your information in this way.
Analyze user traffic to measure use of our websites and to improve the content of our websites and our services including monitoring attendance at virtual events	We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services.	It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer.
Comply with legal requirements and exercise or defend legal claims	We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety and Trade Sanctions).	It is in our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject.
To administer our relationship with your employer where they have booked services in respect of an event.	We may be given your details as points of contact for your employer to administer our relationship with that business (for example for administration, billing or relationship management purposes).	It is in our legitimate interests to liaise with businesses who have made event bookings for us and where your details have been provided to us as points of contact.
Where applicable, to provide you with virtual event functionality and content and to make recordings, user generated content and chat functionality within apps of your contributions (for example speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions)	We may use this information (which may be embedded or incorporated in event content) to enable you to participate and take the benefit of the services, content and functionality made available at the event. This content may be retained and reused by us for later business purposes (for example for reuse at subsequent events).	It is in our legitimate interest to provide you with this functionality and to better enhance your experience at a virtual event by allowing you an opportunity to engage with speakers and content and to make this content available for future attendees of events. We would not share or make public private chat messages.
To carry out news and insights publishing activities.	We may need to process your personal information (e.g. your name, image, etc.) to provide news, features, video, podcasts, event recordings, webinars and other content on our websites.	It is in our legitimate interests to process personal information to provide you with our news and insights content.
To enable you to create or register an account on our website.	We may need to process your personal information (e.g. your name, email, phone number, postal address, etc.) to enable you to create or register an account with our websites.	We will ask for your consent before processing your information in this way.
To provide public forums, bulletin boards, chat rooms and other user generated content facilities.	We may need to process your personal information (e.g. your name, username, email, etc.) to enable you to post comments or other user generated content on our websites. Anything that you share will become public information.	We will ask for your consent before processing your information in this way, or it may be in our legitimate interests to process personal information to enable you to post comments or other user generated content on our websites.

Transfers of personal information

We may share your personal information with any member of WESI or selected third parties in connection with the event for direct marketing purposes, in order to enable you to access the services, provide you with customer support and conduct the other activities described in this privacy policy. We may also share recordings of the events and user generated content including your public contributions. Such group companies may be located outside of Canada or the European Economic Area (“EEA”), in which case the section “Where we store your data” below will apply. We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, event management (including logistics, health and safety and audio-visual services), meetings and bookings (including accommodation), training, IT, hosting and other infrastructure (including for the operation of any virtual event and the functionality within it), subscription and discount management, payment processing, and data cleansing and processing services. While providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure. We may also disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of WESI.

If you use one of our websites or choose to allow your badge to be scanned at an event, we may pass the information you provide to third parties. If you wish to change your contact preferences with an individual sponsor, please follow their own unsubscribe request details. Unsubscribing with one of our products will stop that product from contacting you in the future, but not the individual third parties whom you have interacted with independently.

Where we store your data

The data that we collect from you may be transferred to and stored at a destination outside the Canada or EEA. It may also be processed by staff operating outside the Canada or EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of services to you or the processing of your payment details. We will take all steps that are mandatory or reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the data.

Data retention of personal information

We store your data for no longer than necessary in relation to the purpose under which such data was collected. This is determined on a case-by-case basis and depends on things such as the nature of the data provided, why it was collected, the legal basis we rely upon to process the data, and our relevant legal or operation retention requirements. For example, if you request to delete your account, we still must retain some data for fraud prevention purposes and financial auditing.

Security of personal information

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorized uses, access or modifications. Certain areas of our websites may be password protected. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone. Payments made via our websites are processed in a secure environment using software provided by third party providers.

Third party websites and apps

Our websites may contain links to and from third party websites and we may provide you with details of apps provided by third parties. Please note that if you follow a link to any of these websites or download an app, these websites and apps will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites or apps.

Your rights

You have the following rights with respect to the personal information that we hold about you:

Restriction

You have the right to request the restriction or suppression of your personal data, please contact us, at the contact details provided below.

Revoke consent for direct marketing

You have the right to object to the processing of your data for direct marketing, you can opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any marketing email or newsletter you receive from us.

Your right to access the information we hold about you

You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only. You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavor to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety). You also have the right to be informed of the third parties to which we transfer your personal data within the scope of this privacy policy.

Your right to have your information corrected or deleted

If you have an account with us, you have the right to have your information corrected or deleted. Please send your request to [email protected] and we will action it as soon as possible.

Your right to object to us processing your data

You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue during our business), including the profiling we undertake to send you personalized offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems. You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this.

Your right to have your data transmitted to another organisation

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.

Restriction

You have the right to request the restriction or suppression of your personal data, please contact us, at the contact details provided below.

Revoke consent for direct marketing

You have the right to object to the processing of your data for direct marketing, you can opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any marketing email or newsletter you receive from us.

Making a complaint

You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws.

Changes to our privacy policy

We reserve the right to amend this privacy policy at our sole discretion, without prior notice to you. We will notify you of any such changes (including when they will take effect). Your continued use of our services or our websites or attendance at the event following the posting of changes to these terms means that you consent to those changes.

Contacting us

If you have any questions about this privacy policy, you can email us at [email protected]. [If you wish to exercise your rights under applicable data protection law and this privacy policy, please contact us in writing at: The Data Protection Officer, 6960 Mumford Rd Suite 60, Halifax, NS, B3L0B7 www.float-med.com